Term and Conditions

Welcome to Peter Rabbit Shop! These Terms and Conditions outline the rules and regulations for using our website (www.gigglewearsales.com) and purchasing our delightful children’s clothing.

1. Our Shop

Peter Rabbit Shop is a charming online boutique specialising in high-quality, adorable children’s clothing made from gentle organic cotton and other baby-friendly materials. Our collection includes:

• All-in-ones and rompers
• Bodysuits
• Multipacks
• Outfits and sets
• Sleepsuits and pyjamas
• Tops
• Trousers and leggings

2. Your Responsibilities

As a valued customer, we ask that you:

• Provide accurate and complete information when placing an order
• Ensure you’re authorised to use the payment method you select
• Review your order carefully before submission
• Check your emails regularly for order updates
• Inspect deliveries promptly upon arrival
• Follow our returns policy if needing to send items back
• Use our website only for lawful purposes

3. Product Information

3.1 Product Descriptions

We take great care to ensure our product descriptions and images are accurate. However, slight variations in colour may occur due to monitor settings. All measurements are approximate.

3.2 Age/Sizing Guidelines

Our size charts are provided as guidance based on average child measurements. We recommend checking measurements against your child’s current size as children grow at different rates.

3.3 Availability

All items are subject to availability. If an item becomes unavailable after you place your order, we’ll notify you promptly and offer alternatives or a full refund.

4. Ordering Process

4.1 Placing an Order

When you place an order, you’ll receive an order confirmation email. This represents our acceptance of your order and formation of a contract between you and Peter Rabbit Shop.

4.2 Order Processing

We hop to it! Orders are typically processed within 1-2 business days (excluding weekends and holidays). During peak periods, processing may take slightly longer.

4.3 Order Changes

If you need to change or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t yet been processed.

5. Payment Terms

5.1 Accepted Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

5.2 Payment Security

All payments are processed through secure payment gateways. We don’t store your full payment details on our servers.

5.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices, but this won’t affect orders already placed.

6. Shipping Information

6.1 Shipping Options

We offer two delivery options:

• Standard Shipping (£12.95) – via DHL or FedEx (10-15 business days after dispatch)
• Free Shipping – via EMS for orders over £50 (15-25 business days after dispatch)

6.2 Delivery Areas

We currently ship to most international destinations except some Asian countries and remote areas. If we’re unable to ship to your location, we’ll notify you during checkout.

6.3 International Orders

For orders outside the UK:

• Any customs or import duties are the customer’s responsibility
• We recommend checking with your local customs office before ordering
• Delivery times may vary based on customs processing

6.4 Delivery Issues

If your order hasn’t arrived within the estimated timeframe, please contact us at [email protected] with your order number.

7. Returns & Exchanges

7.1 Returns Policy

We accept returns within 15 days of delivery for most items in their original condition with tags attached.

7.2 Return Process

To return an item:

1. Contact us via email at [email protected] within 15 days
2. Wait for our approval and return instructions
3. Package your return with the original packing slip
4. Ship to: Peter Rabbit Shop Returns, 39 The Food Court, Bradford, GB BD4O 8CH

7.3 Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable service.

7.4 Exchanges

To exchange an item, follow the return process and include a note with your preferred exchange item. Price differences will be adjusted accordingly.

7.5 Refunds

Refunds are processed within 3-5 business days of receiving your return and issued to your original payment method. Shipping costs are non-refundable unless the return is due to our error.

7.6 Damaged or Incorrect Items

If your item arrives damaged or incorrect, contact us immediately with photos. We’ll arrange a free return and expedite your replacement.

8. Intellectual Property

All content on our website, including designs, text, graphics, and logos, is the property of Peter Rabbit Shop and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

9. Liability

9.1 Product Use

While our products meet all applicable safety standards, we cannot be held responsible for:

• Any allergic reactions to materials (though we use gentle, organic cotton)
• Improper use of our products
• Any modifications made to products after purchase

9.2 Website Use

We strive to keep our website accurate and available, but we can’t guarantee it will always be error-free or uninterrupted. We’re not liable for any indirect or consequential losses resulting from website use.

10. Privacy

Your privacy is important to us. Please see our separate Privacy Policy for details on how we collect, use, and protect your personal information.

11. Changes to Terms

We may update these terms periodically. The current version will always be available on our website. Continued use after changes constitutes acceptance of the revised terms.

12. Governing Law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Us

If you have any questions about these Terms and Conditions, please contact our friendly team:

Email: [email protected]
Postal Address: Peter Rabbit Shop, 39 The Food Court, Bradford, GB BD4O 8CH