At Peter Rabbit Shop, we want every outfit to bring as much joy to your little one as our famous Days of the Week Animal Bodysuits. If something isn’t quite right, our returns process is as gentle as our organic cotton sleepsuits.

Our Returns Promise

We accept returns within 15 days of delivery for most items in their original condition with tags attached. Just like we carefully package each order of rompers and multipacks, we’ll handle your return with the same care.

Please note: For hygiene reasons, we cannot accept returns on bodysuits, sleepsuits, or pyjamas that have been removed from their original packaging.

How to Return an Item

  1. Contact Us: Email our friendly team at [email protected] within 15 days of receiving your order. Use our handy template below.
  2. Wait for Approval: We’ll respond within 2 business days with return instructions.
  3. Package Your Return: Include the original packing slip and ensure items are unworn with tags attached.
  4. Ship It Back: Send to: Peter Rabbit Shop Returns, 39 The Food Court, Bradford, GB BD4O 8CH

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping service.

Exchange Process

Want to swap for another adorable outfit from our collection? Follow the same return process and include a note with your preferred exchange item. If the new item costs more, we’ll invoice the difference. For lower-priced items, we’ll refund the difference.

Refund Information

Once we receive your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timing: Allow 5-10 business days for the refund to appear in your account

Shipping costs are non-refundable unless the return is due to our error.

Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return Request – Order #[Your Order Number] Dear Peter Rabbit Shop Team, I would like to return/exchange the following item(s) from my order #[Your Order Number]: – Item Name: [e.g., Organic Cotton Sleepsuit – Bunny Print] – Size: [e.g., 3-6 months] – Quantity: [e.g., 1] – Reason for Return: [e.g., Wrong size/Changed mind/Item damaged] I have reviewed your returns policy and confirm the items are in original condition with tags attached. Please advise next steps for my return/exchange. Kind regards, [Your Full Name] [Your Contact Number]

Damaged or Incorrect Items

If your romper or outfit arrived damaged or incorrect, please contact us immediately with photos of the item and packaging. We’ll arrange a free return and expedite your replacement.

International Returns

For our global customers (excluding some Asian destinations and remote areas), return shipping costs are the customer’s responsibility. Please mark the package as “Returned Goods” to avoid customs charges.

Have questions? Our customer care team hops to help! Email us at [email protected].