Welcome to Peter Rabbit Shop’s FAQ section! We’ve gathered answers to common questions about our adorable babywear collections to make your shopping experience as smooth as our softest rompers.

About Our Products

What types of baby clothing do you offer?

We specialise in premium babywear including:

  • All-in-ones and rompers (like our charming Safari Embroidered Rompers)
  • Bodysuits (including our bestselling Days of the Week Animal Bodysuits)
  • Multipacks for mix-and-match convenience
  • Complete outfits and sets
  • Sleepsuits and pyjamas
  • Tops and trousers/leggings
How do I choose the right size for my baby?

Our collections are designed with your little one’s comfort in mind. Each product page includes detailed size charts. We recommend measuring your baby and comparing with our size guide. If between sizes, we suggest sizing up as babies grow quickly!

Are your fabrics gentle on baby’s skin?

Absolutely! Just like we carefully package every order, we select fabrics that protect delicate skin. Our materials are soft, breathable and meet strict safety standards for babywear.

Ordering & Account Questions

How do I create an account?

Simply click ‘Register’ during checkout or in the top menu. Having an account lets you track orders, save favourites, and makes future purchases quicker!

I forgot my password – what should I do?

Click ‘Forgot Password’ on the login page and we’ll email instructions to reset it. Our system is as reliable as our delivery promise!

Payment Information

What payment methods do you accept?

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?

Yes! We use industry-standard encryption to protect your details, treating your payment information with the same care we take when packing your precious babywear parcels.

Delivery Information

What are my delivery options?

We offer two gentle delivery services:

  • Standard Shipping (£12.95): Via DHL/FedEx (10-15 business days after dispatch)
  • Free Shipping: For orders over £50 via EMS (15-25 business days after dispatch)

All orders are processed in 1-2 business days with tracking included.

Do you ship internationally?

We’re delighted to ship worldwide! However, we currently can’t deliver to some Asian destinations and remote areas. Our checkout system will confirm if we can deliver to your location.

Will I need to pay customs fees?

International orders may be subject to customs fees depending on your country’s regulations. These are the responsibility of the customer, just like choosing which adorable outfit your little one will wear first!

Returns & Exchanges

What’s your return policy?

We accept returns within 15 days of delivery. Items must be unused, in original packaging with tags attached. Please email [email protected] to initiate a return.

How long do refunds take?

Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method – as reliable as our Days of the Week Bodysuits!

Contact Information

How can I contact customer service?

Our friendly team is always happy to help at [email protected]. We aim to respond within 24 hours – quicker than our fastest delivery option!

Our address: 39 The Food Court, Bradford, GB BD4O 8CH

Thank you for choosing Peter Rabbit Shop – where every delivery brings another chapter in your little one’s style story!